Insurance Ombudsman - One Stop Grievance Resolution - Click here

Welcome to Council for Insurance Ombudsmen

Self-help video for Online registration of complaint

Council for Insurance Ombudsmen

The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017.

Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.

Ways to submit/lodge the complaint

  • Online : click here for registering
  • Offline : a) using email, b) via post or c) walk-in to Insurance Ombudsman Office (click here for details) of centres, email id, address and jurisdiction.
  • For tracking your complaint click here

Before you submit your grievance to Insurance Ombudsman:

  • You should have made a complaint to Insurance Company/Insurance Broker
  • Insurance Company/Insurance Broker has failed to furnish reply to you within a period of one month of your complaint;
    You are not satisfied with the response given by Insurance Company/Insurance Broker
  • The complaint is being made to the Insurance Ombudsman within one year from
    (a) Date of rejection of the complaint by the Insurance Company/Insurance Broker
    (b) Expiry of one month of filing the complaint if the Insurer fails to reply
  • The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.